Privacy Policy – Divine Drape Bangladesh

Last Updated: October 2026
Website: https://divinedrapebd.com/
Applicable Region: Bangladesh

Our Commitment to Your Privacy

Welcome to Divine Drape Bangladesh.

At Divine Drape, we believe that an enjoyable online shopping experience should be built on trust, transparency, and respect for customer privacy.

Whether you are shopping for sarees, Jamdani collections, dupattas, traditional fabrics, women’s clothing, handbags, purses, party clutches, or other fashion accessories, we are committed to handling your personal information responsibly.

This Privacy Policy explains how Divine Drape collects, uses, processes, stores, protects, and shares personal information when you visit our website, create an account, place an order, use our services, join our membership programme, or communicate with our team.

It also explains your rights regarding your personal information and how you can contact us to exercise those rights.

We aim to process personal information in accordance with the applicable laws of Bangladesh, including the Personal Data Protection Act, 2026, and relevant regulations as they come into effect.

This Privacy Policy should be read alongside our Terms & Conditions, Delivery Policy, Return / Exchange Policy, and Refund Policy.

1. Who We Are

Divine Drape is a Bangladesh-based fashion and lifestyle retailer offering traditional and contemporary clothing, fabrics, handbags, purses, clutches, and related fashion accessories through its online shopping platform.

For the personal information collected and used for our own business purposes, Divine Drape is responsible for determining why and how that information is processed.

Business Name: Divine Drape
Website: https://divinedrapebd.com/
Email: info@divinedrapebd.com
Customer Service Hotline: +880 9638-061786

Our contact details and business locations are provided at the end of this Privacy Policy.

2. Information We Collect

We collect personal information that is reasonably necessary to operate our online store, fulfil orders, communicate with customers, manage purchases, and provide related services.

Depending on how you interact with Divine Drape, we may collect the following categories of information.

2.1 Personal Identification and Contact Information

  • Full name.

  • Mobile phone number.

  • Email address.

  • Billing address.

  • Delivery address.

  • Account registration information.

  • Other contact details voluntarily provided by you.

We use this information primarily for account administration, order processing, delivery coordination, customer communication, and service support.

2.2 Order and Purchase Information

When you purchase products from Divine Drape, we may collect information relating to:

  • Purchased products and selected variations.

  • Order number and transaction history.

  • Product quantities and prices.

  • Billing and delivery preferences.

  • Order confirmation and delivery status.

  • Return, exchange, and refund requests.

  • Customer service inquiries.

  • Applicable membership benefits and discounts.

This information helps us provide accurate order records and manage transactions.

2.3 Payment and Transaction Information

Depending on the selected payment method, we may process or receive relevant information, including:

  • Payment method.

  • Payment status.

  • Transaction reference number.

  • Payment confirmation.

  • Refund details.

  • Limited payment-related information required for transaction verification.

Where payments are processed through third-party payment service providers, those providers may collect and process additional payment information in accordance with their applicable privacy policies and security obligations.

Divine Drape does not require customers to disclose payment PINs, OTPs, passwords, or other confidential authentication credentials through customer service messages.

Customers should not share these credentials with anyone claiming to represent Divine Drape.

2.4 Website and Technical Information

When you browse our website, certain technical information may be collected automatically through the website’s operating systems and enabled technologies.

This may include:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device and operating system information.

  • Approximate location derived from technical information.

  • Pages visited.

  • Date and time of website visits.

  • Session and navigation information.

  • Shopping cart and login session information.

  • Referral sources.

  • Website performance and error information.

Some of this information may qualify as personal data when it identifies, or can reasonably be linked to, an individual.

2.5 Customer Communications and Support Information

We may retain relevant communications when you contact Divine Drape through our website, telephone, email, contact forms, or supported messaging channels.

This may include:

  • Questions and complaints.

  • Order-related messages.

  • Return and refund discussions.

  • Customer feedback.

  • Photographs or videos submitted to support a product complaint.

  • Communication dates and relevant case information.

We use this information to respond to customers, verify transactions, resolve disputes, and improve customer support.

3. How We Collect Personal Information

We may obtain information through the following methods.

Information provided directly by customers: When you register, place an order, complete checkout forms, contact our team, request assistance, or participate in eligible programmes.

Information collected automatically: Through website functionality, cookies, session technologies, server logs, and other enabled technical systems.

Information received from service providers: Where necessary, payment providers, delivery partners, and other authorized service providers may send us relevant transaction or delivery information.

Information received through customer interactions: Including support requests, return complaints, feedback, messages, and customer-submitted documentation.

We seek to limit data collection to information reasonably necessary for legitimate, specified business purposes.

4. How We Use Your Personal Information

Divine Drape may use customer information for the following purposes.

4.1 Order Processing and Fulfilment

We use relevant information to:

  • Receive and process orders.

  • Verify order details.

  • Confirm product availability.

  • Process eligible payments.

  • Prepare products for dispatch.

  • Coordinate delivery.

  • Send order updates.

  • Complete related customer service activities.

4.2 Customer Support

We use customer information to respond to inquiries, handle complaints, resolve delivery issues, and process eligible returns, exchanges, and refunds.

4.3 Account and Membership Management

If you create an account or participate in a membership programme, we may process information necessary to maintain your account, verify eligibility, and administer the applicable benefits.

Learn more about the Divine Drape Membership Programme.

4.4 Website Improvement and Analytics

Where appropriate and lawfully enabled, we may use website usage information to:

  • Understand how customers navigate our website.

  • Improve product discovery.

  • Identify website errors.

  • Improve checkout performance.

  • Enhance site accessibility and usability.

  • Assess website performance.

  • Improve the overall shopping experience.

Where practical, we may use aggregated or de-identified information for analysis.

4.5 Security and Fraud Prevention

We may process necessary information to protect customer accounts, identify suspicious transactions, prevent fraud, investigate unauthorized activity, and maintain website security.

4.6 Legal and Administrative Requirements

We may process and retain information where necessary to comply with applicable laws, maintain legally required records, respond to lawful requests, establish or defend legal claims, and fulfil other legitimate legal obligations.

5. Lawful Grounds for Processing Personal Information

Divine Drape processes personal data only where an appropriate lawful basis applies under Bangladesh law.

Depending on the circumstances, these grounds may include:

Performance of a transaction or contract: Processing information necessary to fulfil a purchase, deliver an order, administer an account, or respond to a customer’s request before completing a transaction.

Customer consent: Processing information for purposes that require the customer’s informed and specific consent, including applicable optional marketing activities and non-essential tracking.

Compliance with legal requirements: Processing information necessary to comply with applicable legal obligations.

Other grounds permitted by law: Processing that is necessary and proportionate for a lawful purpose, where expressly permitted by applicable legislation.

We aim to ensure that information is used only for specified, appropriate, and lawful purposes.

Where consent is required, customers must have a meaningful opportunity to provide or withhold it. Consent may be withdrawn as permitted by applicable law.

Providing information necessary to fulfil an order does not automatically mean that a customer consents to unrelated marketing or optional advertising tracking.

6. Order Confirmation, Delivery and Customer Communication

When you place an order, we may use your name, phone number, delivery address, and relevant order details to process and fulfil your purchase.

We may contact you through appropriate channels for:

  • Order verification.

  • Payment confirmation.

  • Dispatch notifications.

  • Courier coordination.

  • Delivery-related questions.

  • Product availability updates.

  • Cancellation or refund information.

  • Customer service follow-up.

Necessary delivery information may be provided to the designated courier or delivery partner responsible for delivering your purchase.

We seek to disclose only the information reasonably required for the delivery service.

For additional information about shipping and fulfilment, please read our Delivery Policy.

7. Payment Security and Third-Party Payment Providers

Divine Drape may offer Cash on Delivery and other supported payment methods according to product availability, payment-provider arrangements, and checkout options.

Payments made through external payment providers may be subject to those providers’ privacy and security practices.

Where a third-party payment system is used, sensitive payment credentials may be collected directly by that provider rather than by Divine Drape.

We may receive limited transaction information needed to verify payment, maintain accounting records, investigate payment issues, or process refunds.

We do not intentionally request or retain complete card authentication credentials, banking PINs, or OTPs through ordinary customer-support communications.

Customers should use only payment methods and instructions confirmed through our official channels.

8. Customer Accounts, Purchase History and Membership

When customers create accounts, we may maintain relevant registration details, account preferences, and purchase histories.

This information can help customers manage orders, track purchases, and access available account features.

Customers enrolled in an eligible Divine Drape membership programme may have information processed for:

  • Membership identification.

  • Purchase-based eligibility verification.

  • Discount eligibility.

  • Membership status.

  • Applicable promotional benefits.

  • Membership-related customer support.

Membership information will be handled for the disclosed programme purposes and in accordance with applicable privacy requirements.

Membership participation does not automatically authorize unrelated promotional communications where separate consent is required.

9. Marketing Communications and Promotional Offers

Divine Drape may communicate information about new collections, seasonal campaigns, special offers, membership benefits, or other relevant promotions when permitted by law.

For example, promotional communications may relate to sarees, dupattas, women’s clothing, handbags, purses, or fashion accessories available through our online store.

Where required, we will seek appropriate consent before sending marketing communications.

Customers should have a reasonable method to opt out of optional promotional messages.

You may request to stop receiving promotional communications by contacting info@divinedrapebd.com.

Where marketing emails contain an unsubscribe facility, customers may also use that mechanism.

Withdrawing marketing consent does not ordinarily prevent us from sending necessary order confirmations, delivery notices, payment information, or other essential transaction communications.

We do not sell or rent customer personal information for unrelated third-party commercial marketing purposes.

10. Cookies and Similar Website Technologies

Divine Drape may use cookies and similar technologies to operate its online store, maintain website functionality, remember customer preferences, and support website performance.

A cookie is a small piece of information that a website can store through your browser or device.

Depending on the website’s enabled features, the following categories of cookies or similar technologies may apply.

10.1 Essential Cookies

Essential cookies may be necessary for:

  • Shopping cart functionality.

  • Checkout processing.

  • Login sessions.

  • Website security.

  • Session management.

  • Maintaining certain customer-selected settings.

Restricting essential cookies may affect website functionality.

10.2 Functional Cookies

Functional cookies may help remember selected preferences, maintain convenient navigation, and improve certain website features.

10.3 Analytics and Performance Cookies

Where enabled, analytics technologies may help us understand website traffic, identify technical issues, and evaluate website performance.

Analytics-related information may include page visits, device information, session activity, and other technical data.

10.4 Advertising and Marketing Cookies

Where advertising or remarketing technologies are enabled, they may be used to assess marketing campaigns or display relevant advertisements.

These technologies may involve third-party service providers and require appropriate notice, consent, or other safeguards under applicable law.

10.5 Managing Cookie Preferences

Customers may manage or restrict many cookies through their browser settings.

Where our website provides additional cookie-preference controls, customers may use those controls to manage applicable optional technologies.

Blocking certain cookies may limit particular website features.

We aim to provide appropriate information and choices for cookies and tracking technologies, including consent options where required by applicable law.

11. Third-Party Service Providers and Information Sharing

To operate our online shopping platform, we may work with external service providers.

These may include providers responsible for:

  • Website hosting and maintenance.

  • Payment processing.

  • Product delivery and courier services.

  • Website security and technical support.

  • Customer communications.

  • Analytics and performance monitoring.

  • Customer-support and messaging systems.

  • Other necessary business operations.

We aim to share only the information reasonably required for the relevant purpose and to use appropriate contractual, technical, and organizational safeguards.

Service providers acting on our behalf should process customer information only for authorized purposes and in accordance with applicable legal requirements.

We may also disclose personal information when legally required, in response to valid legal procedures, or where otherwise permitted under applicable law.

We do not authorize the unlawful sale or disclosure of customer data.

12. International Data Processing and Transfers

Some technology, hosting, communication, analytics, or payment service providers may operate systems or infrastructure outside Bangladesh.

Where the use of such a provider involves transferring or processing personal information internationally, Divine Drape will seek to comply with the applicable Bangladesh legal requirements governing those activities.

These may include requirements relating to lawful transfer grounds, appropriate security arrangements, approved processing locations, consent where required, and other regulatory conditions.

Where applicable, customers may request information about the relevant processing arrangements and safeguards through our customer support team.

We do not treat the use of an international technology provider as an exemption from our responsibilities under Bangladesh law.

13. Social Media, Website Chat and Messaging Services

Customers may communicate with Divine Drape through official social media channels, website contact forms, or supported messaging services.

When you contact us through such services, we may receive and use the information you voluntarily provide, including your name, profile information made available through the platform, contact details, and message content.

We may use these communications to answer inquiries, verify orders, provide customer support, or resolve issues.

Third-party messaging and social media platforms may independently process information under their own privacy policies.

Customers should review the applicable privacy information before sharing sensitive details through external platforms.

Security reminder: Divine Drape customers should never send banking PINs, passwords, OTPs, or complete confidential payment credentials through social media, email, or chat messages.

14. Product Reviews, Feedback and Customer-Submitted Content

Where Divine Drape provides a product-review, testimonial, or customer-feedback feature, customers may voluntarily submit comments, ratings, photographs, or other relevant content.

Information submitted privately for customer support will not automatically be treated as a public testimonial.

If customer feedback or content is intended for public display, we will seek the necessary permission or rely on another lawful basis where applicable.

Customers should avoid including unnecessary personal information in publicly visible reviews or comments.

Product photographs, unboxing videos, and related materials submitted for return or refund verification will be used for the relevant support purpose and handled according to this Privacy Policy.

15. Data Retention and Storage

Divine Drape aims to retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal requirements.

The relevant retention period may depend on the type of information, its intended use, and applicable obligations.

For example:

  • Order and transaction records: Retained as needed for fulfilment, accounting, applicable legal obligations, refunds, and dispute handling.

  • Account information: Retained while reasonably necessary to administer the account and fulfil relevant legal obligations.

  • Customer support records: Retained for an appropriate period to resolve complaints, monitor service quality, and address related disputes.

  • Marketing preferences: Retained for relevant subscription administration and to respect applicable opt-out requests.

  • Technical and security records: Retained according to the legitimate operational purpose, applicable policies, and legal requirements.

  • Data-processing records: Maintained for the period prescribed under relevant Bangladesh law.

Where the Personal Data Protection Act, 2026 requires records of personal-data processing activities to be maintained for at least five years, subject to applicable exceptions and other legal requirements, we will seek to comply with that obligation.

This does not mean every category of customer personal information is necessarily retained for five years.

When personal information is no longer required and there is no lawful reason to retain it, we will take appropriate steps to delete, anonymize, or otherwise securely dispose of it.

16. Accuracy of Customer Information

Divine Drape makes reasonable efforts to maintain accurate, relevant, and up-to-date customer information.

Customers are encouraged to provide correct information when registering, placing orders, requesting refunds, or contacting our support team.

Inaccurate customer information may result in:

  • Delayed order confirmation.

  • Incorrect shipping addresses.

  • Failed or delayed deliveries.

  • Payment verification difficulties.

  • Delays in processing approved refunds.

  • Difficulty contacting customers.

  • Errors in account or membership records.

Customers should notify us if their name, contact details, delivery address, or other relevant personal information is inaccurate, incomplete, or outdated.

Personal Data Accuracy Disclaimer

While Divine Drape takes reasonable steps to verify and maintain customer records, some information is supplied directly by customers or received from authorized service providers.

We cannot independently verify every customer-submitted detail at the point of collection.

However, this does not remove our responsibility to take appropriate measures to maintain accurate personal information or to respond to valid correction requests.

Customers may request correction, completion, or updating of their personal information by contacting info@divinedrapebd.com.

We will review such requests in accordance with applicable legal requirements.

17. Product Information, Photography and Visual Accuracy Disclaimer

Divine Drape aims to provide clear and accurate online product information for sarees, Jamdani textiles, dupattas, fabrics, dress materials, handbags, purses, party clutches, and related fashion accessories.

However, product images may occasionally appear different from the physical item because of photography, lighting, digital display settings, fabric characteristics, or reasonable manufacturing variations.

For example:

  • Saree colours may appear slightly different across mobile phones, laptops, or monitors.

  • Dupatta and fabric textures may be difficult to represent precisely through photographs.

  • Handwoven textile patterns may contain minor individual variations.

  • Handbag finishes and metallic hardware may reflect light differently under different lighting conditions.

  • Decorative details on party clutches may appear slightly different in photographs.

These disclosures concern product representation and do not limit customers’ legal rights regarding inaccurate personal information, materially misdescribed products, incorrect merchandise, or genuine product defects.

For the complete product inaccuracy, colour variation, material, measurement, and merchandise disclaimers, please refer to Section 2 – Product Information and Inaccuracy Disclaimer, and the related product-specific sections of our Terms & Conditions.

Product-related concerns can also be addressed through our Return / Exchange Policy and Refund Policy.

18. How We Protect Customer Information

Divine Drape recognizes the importance of protecting personal information from unauthorized access, disclosure, misuse, alteration, accidental loss, and unlawful processing.

We aim to maintain technical and organizational safeguards appropriate to the nature, sensitivity, and risks associated with the information we handle.

These may include, as appropriate:

  • Restricting access to authorized personnel.

  • Protecting administrative accounts and systems.

  • Using appropriate secure communication methods.

  • Applying suitable access controls.

  • Maintaining website and system updates.

  • Assessing relevant technical and operational risks.

  • Limiting unnecessary access to customer information.

  • Working with service providers subject to appropriate privacy and security obligations.

  • Applying appropriate backup, recovery, and incident-management measures.

Although we work to protect customer information, no website, electronic communication system, or internet transmission can be guaranteed to be completely secure.

Customers should also take appropriate precautions to protect their account credentials and avoid disclosing sensitive authentication information.

19. Your Personal Data Rights

Subject to applicable Bangladesh law, customers may have the following rights concerning their personal information.

19.1 Right to Access

You may request information about the personal data Divine Drape holds or processes about you and, where applicable, obtain a copy.

19.2 Right to Correction

You may request correction of inaccurate or misleading personal information, completion of incomplete information, or updating of outdated information.

19.3 Right to Withdraw Consent

Where processing relies on your consent, you may withdraw that consent in accordance with applicable law.

Withdrawal generally does not invalidate processing that was lawful before the withdrawal.

19.4 Right to Request Deletion

You may request deletion of personal information in circumstances permitted or required by law.

Some information may need to be retained where a lawful basis or mandatory retention obligation applies.

19.5 Right to Object to Certain Processing

You may object to applicable processing activities, including where relevant to direct marketing or other processing covered by legal rights.

19.6 Right to Data Portability

Where applicable, you may request a copy of relevant personal information in an appropriate format or exercise portability rights as provided under Bangladesh law.

19.7 Rights Relating to Automated Processing

Where applicable, you may exercise rights relating to automated processing or decisions involving your personal information.

19.8 Right to Raise a Complaint

You may raise concerns about our handling of personal information directly with Divine Drape.

You may also exercise any available complaint or regulatory remedy under the applicable personal data protection framework.

We will not treat the exercise of a legitimate privacy right as a waiver of other consumer rights.

20. How to Submit a Privacy Request

Customers wishing to access, correct, update, delete, or inquire about their personal information may contact:

Email: info@divinedrapebd.com
Subject: Privacy Request – Divine Drape

You may also reach us through our Contact Us page.

When submitting a request, please explain the nature of your concern and provide sufficient information to help us identify the relevant records.

For security reasons, we may need to verify your identity before releasing, modifying, or deleting personal information.

We will review and respond to requests in accordance with applicable law and relevant regulatory procedures.

If a request cannot be fulfilled in full, we will explain the relevant reason where required by law.

21. Children’s Privacy

Divine Drape’s online purchasing services are intended to be used by adults or by individuals acting with appropriate parental or guardian involvement.

We do not intend to knowingly collect or process children’s personal information without the necessary authorization or another applicable lawful basis.

For the purposes of Bangladesh’s applicable personal data protection requirements, additional safeguards may apply to individuals under 18 years of age.

Where a parent or legal guardian believes that a child’s personal information has been collected or processed improperly, they may contact our customer support team.

We will review the concern and take appropriate action in accordance with applicable law.

22. Automated Processing and Personalized Shopping

Where permitted and appropriately configured, Divine Drape may use automated website functions to support activities such as order verification, shopping cart management, fraud detection, or product discovery.

Some systems may use customer preferences, purchase history, or website activity to support a more relevant shopping experience.

We will provide appropriate disclosures and safeguards where automated processing affects customers’ rights or where additional legal requirements apply.

Customers may contact us to ask questions about relevant automated processing and exercise applicable rights.

23. Data Breach and Security Incident Response

If Divine Drape becomes aware of a suspected or confirmed incident involving personal information, we will assess the nature of the incident and take appropriate steps to investigate, contain, and address relevant risks.

Where required under applicable law, we will notify the relevant authority or affected individuals in the required manner and within the applicable timeframe.

Our response may include steps to reduce potential harm, strengthen security measures, and prevent similar incidents from recurring.

Customers who suspect unauthorized account access, fraudulent communications, or misuse of their personal information should contact Divine Drape promptly through its official channels.

24. Third-Party Websites and External Links

Our website may contain links to other websites, payment platforms, delivery services, social media platforms, or external resources.

These services may collect and process personal information under their own privacy policies.

Divine Drape does not control the independent privacy practices of third-party websites.

We encourage customers to review the relevant privacy information before submitting personal details through external services.

Nothing in this section removes responsibility that Divine Drape may have under applicable law for third-party providers processing information on our behalf.

25. Updates to This Privacy Policy

Divine Drape may revise this Privacy Policy when necessary to reflect:

  • Changes in applicable laws or regulations.

  • Updates to our website and business operations.

  • New services or technological features.

  • Changes in data-processing practices.

  • Updates to security or privacy procedures.

  • Additional customer rights or legal requirements.

When the policy changes, the revised version will be published on this page with an updated date.

Where changes materially affect personal-data processing, we will provide additional notice or seek renewed consent where required by law.

Customers are encouraged to review this page periodically.

26. Contact Information and Privacy Inquiries

If you have questions about this Privacy Policy, customer data protection, cookies, personal-data accuracy, marketing preferences, information sharing, or your privacy rights, please contact us.

Business Name: Divine Drape

Head Office:
Mirpur-6, Block-A, Lane-4, House-13, Dhaka, Bangladesh

Bogura Outlet:
Uposohor Main Road, Bogura, Bangladesh

Customer Service Hotline: +880 9638-061786

Bogura Outlet Phone: +880 1721-303281

Mirpur Office Phone: +880 1786-708391

Email: info@divinedrapebd.com

Official Website: https://divinedrapebd.com/

Contact Page: Contact Divine Drape

Our Privacy Promise

At Divine Drape Bangladesh, we believe customer trust should extend beyond the quality of our products.

We aim to provide clear information, responsible data handling, dependable customer support, and appropriate protection for the personal information entrusted to us.

Whether you browse our collections, purchase traditional clothing, order handbags and accessories, or contact our team for assistance, we remain committed to handling your information responsibly and respecting your applicable privacy rights.

Divine Drape — Your Style, Your Choice.

This Privacy Policy explains our personal-data practices and does not waive or limit any rights available under applicable Bangladesh law.