Effective Date: October 2026

At Divine Drape, we want you to be satisfied with your purchase. This Return / Exchange Policy explains the conditions and process for requesting a product return or exchange for orders placed through our website.

1. Return & Exchange Eligibility

A product may be eligible for return or exchange if it meets the applicable conditions of Divine Drape.

Products must generally be:

     

      • Unused and unworn.

      • In their original condition.

      • Returned with original packaging where applicable.

      • Accompanied by the relevant order information.

      • Free from damage caused by the customer.

    Product-specific return or exchange conditions may apply.

    2. Reasons for Return or Exchange

    Customers may contact us if they receive:

       

        • A damaged product.

        • A defective product.

        • An incorrect product.

        • A product that does not match the confirmed order.

      Additional conditions may apply depending on the product category.

      3. Damaged or Defective Products

      If you receive a damaged or defective product, please contact Divine Drape as soon as possible after delivery.

      To help us verify the issue, you may be asked to provide:

         

          • Order number.

          • Customer name and phone number.

          • Clear photographs of the product.

          • A video showing the issue, where necessary.

          • Other relevant information.

        Our team will review the information and determine the appropriate solution.

        4. Incorrect Product

        If you receive a product that is different from the product you ordered, please contact us as soon as possible.

        After verification, Divine Drape may arrange an exchange or another appropriate solution according to the circumstances.

        5. Exchange Process

        To request an exchange:

           

            1. Contact Divine Drape with your order information.

            1. Explain the reason for the exchange.

            1. Provide photographs or other information if requested.

            1. Wait for confirmation from our team.

            1. Follow the return or exchange instructions provided by our team.

          An exchange will only be processed after the product and request have been reviewed and approved.

          6. Non-Returnable / Non-Exchangeable Products

          Certain products may not be eligible for return or exchange because of:

             

              • Hygiene considerations.

              • Product characteristics.

              • Promotional conditions.

              • Clearance or special offers.

              • Customer-caused damage.

              • Signs of use or wear.

              • Other product-specific restrictions.

            Applicable restrictions will be communicated where necessary.

            7. Change of Mind

            A return or exchange request based solely on a change of mind may not be accepted.

            Eligibility depends on the product category and the applicable conditions of Divine Drape.

            8. Product Condition

            Products submitted for return or exchange should remain in their original condition.

            A return or exchange request may be rejected if the product has been:

               

                • Used or worn.

                • Washed.

                • Damaged after delivery.

                • Altered or modified.

                • Missing original packaging or accessories where applicable.

              9. Return / Exchange Shipping

              Where applicable, return or exchange delivery charges may depend on the reason for the request.

              If the issue is caused by a damaged, defective, or incorrect product received from Divine Drape, the applicable delivery arrangements will be communicated by our team.

              10. Refunds

              If a return is approved and a refund is applicable, the refund will be processed according to our Refund Policy and the applicable payment method.

              Refund processing time may vary depending on the payment provider or financial institution.

              11. How to Contact Us

              For return or exchange requests, please contact Divine Drape with your order details.

              Divine Drape
              Head Office: Mirpur-6, Block-A, Lane-4, House-13, Dhaka, Bangladesh

              Hotline: +880 9638-061786

              Bogura Outlet: Uposohor Main Road, Bogura, Bangladesh
              Phone: +880 1721-303281

              Mirpur Office: +880 1786-708391

              Website: https://divinedrapebd.com

              We recommend contacting us as soon as possible after receiving your order if you experience any issue with your product.