Terms & Conditions – Divine Drape Bangladesh

Effective Date: October 2026
Website: https://divinedrapebd.com/
Applicable Region: Bangladesh

Welcome to Divine Drape, your destination for sarees, traditional and contemporary women’s clothing, dupattas, fabrics, handbags, party clutches, purses, and fashion accessories in Bangladesh.

These Terms & Conditions govern your access to and use of our website, product listings, purchases, payments, deliveries, returns, and related services.

By accessing our website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions, subject to your rights under applicable Bangladesh law.

We encourage customers to review all product descriptions, specifications, and applicable policies before completing a purchase.

1. Website Usage and Customer Agreement

By using the Divine Drape website, you agree to:

  • Use the website only for lawful purposes.

  • Provide accurate information when registering or placing an order.

  • Avoid activities that interfere with website security, functionality, or operations.

  • Refrain from reproducing or commercially exploiting our website content without authorization, except as permitted by law.

Divine Drape reserves the right to restrict misuse of its website and services in accordance with applicable laws.

2. Product Information and Inaccuracy Disclaimer

At Divine Drape, we aim to provide an accurate and transparent online shopping experience for our customers across Bangladesh.

We make reasonable efforts to ensure that all product descriptions, photographs, fabric specifications, colours, measurements, designs, materials, prices, and availability information are accurate and up to date.

However, minor differences may occasionally occur due to photography, lighting conditions, manufacturing processes, natural material characteristics, handcrafting techniques, or differences between production batches.

Product photographs are intended to represent the listed merchandise as accurately as reasonably possible. Certain visual differences may exist between an item displayed on our website and the physical product.

Inaccuracy and Product Representation Disclaimer

While Divine Drape takes reasonable care in presenting its merchandise accurately, our website may occasionally contain typographical errors, inaccurate product information, or technical omissions.

We reserve the right to correct errors, update product descriptions, revise prices, and amend inaccurate information when necessary, subject to applicable law and customers’ rights relating to confirmed orders.

Product images are illustrative representations of the merchandise. Minor variations in colour, texture, pattern positioning, decorative detailing, or finishing may occur where such variations are consistent with the product’s stated characteristics.

Important: This disclaimer does not permit the substitution of materially different products, incorrect fabric compositions, misleading material descriptions, or defective merchandise. Any material discrepancy will be assessed in accordance with our Return / Exchange Policy, Refund Policy, and applicable Bangladesh consumer protection requirements.

3. Product Colour Accuracy and Screen Display Disclaimer

Divine Drape understands that colour accuracy is especially important when shopping online for sarees, dupattas, dress materials, handbags, and party clutches.

We make reasonable efforts to display product colours as accurately as possible. Nevertheless, the actual colour of a product may differ slightly from its online appearance due to:

  • Differences in mobile phone, laptop, tablet, and computer screen settings.

  • Screen brightness, contrast, colour calibration, and display technology.

  • Studio lighting, daylight, shadows, and photography conditions.

  • Image compression and photographic processing.

  • Natural differences in fabric dyes, textures, finishes, and production batches.

For example, a saree or dupatta photographed under studio lighting may appear brighter than it does under indoor lighting. Similarly, a handbag’s surface texture or metallic hardware may reflect light differently in person.

We cannot guarantee that every digital display will reproduce the exact physical colour of a product.

Minor colour variations arising from these factors do not automatically indicate a manufacturing defect. However, a substantial discrepancy from the advertised product or confirmed colour selection may qualify for review under our applicable customer policies.

Customers seeking a specific shade for weddings, coordinated outfits, formal events, or matching accessories are encouraged to contact our customer service team before ordering.

4. Sarees, Jamdani and Traditional Textile Disclaimer

Divine Drape offers traditional and contemporary fashion collections, including products listed under our Saree Collection and Jamdani Saree Collection.

Textile characteristics may vary depending on the fabric, weaving method, finishing process, and craftsmanship of the individual product.

4.1 Handloom and Handcrafted Sarees

Where a saree is specifically described as handwoven or handcrafted, small differences may occur naturally in:

  • Weave density and thread alignment.

  • Motif or decorative pattern placement.

  • Border alignment and finishing.

  • Thread thickness, texture, and surface appearance.

  • Minor handmade irregularities consistent with the stated weaving technique.

Such characteristics may reflect the individual nature of handmade production rather than a manufacturing defect.

Handwoven products are not always visually identical to machine-produced fabrics.

Nevertheless, significant weaving damage, substantial holes, stains, incorrect dimensions, or material discrepancies will not automatically be classified as natural variations.

4.2 Jamdani Saree Disclaimer

Jamdani is a traditional textile associated with intricate woven designs and skilled craftsmanship.

For products accurately described as handloom Jamdani, small differences in motif placement, thread tension, and weaving texture may occur.

For products described as powerloom, machine-made, or Jamdani-inspired, the relevant manufacturing category and material description should be identified accurately in the product listing.

Divine Drape does not consider a material difference between an advertised handloom product and a supplied machine-made product to be an acceptable minor variation.

Claims regarding authentic Jamdani, handloom origin, silk composition, or other specialised textile characteristics should correspond to the actual product supplied.

4.3 Silk, Cotton, Muslin and Other Saree Fabrics

Different textiles may possess their own natural qualities.

  • Silk: May show characteristic lustre, subtle texture differences, or changes in appearance under different lighting.

  • Cotton: May feature natural fibre texture, creasing, and shrinkage characteristics depending on the material and treatment.

  • Muslin: Often requires delicate handling because of its lightweight structure.

  • Georgette: May have a lightweight, flowing texture and varying degrees of transparency.

  • Blended Fabrics: May differ in softness, drape, thickness, and finish depending on their stated fibre composition.

Fabric names and composition claims displayed on individual product pages should accurately describe the corresponding merchandise.

Customers should review the product description before ordering to understand the material, design, and included components.

5. Dupatta and Scarf Product Disclaimer

Our Dupatta Collection may include traditional, embroidered, printed, embellished, and contemporary designs.

Depending on the specific material and production method, minor differences may occur in:

  • Fabric drape and transparency.

  • Embroidery positioning and decorative threadwork.

  • Printed pattern alignment.

  • Tassel placement and fringe finishing.

  • Fabric texture and colour intensity.

  • Decorative elements and surface finishing.

Where decorative detailing is individually applied, small variations may arise between pieces.

Delicate dupattas, particularly those containing embroidery, beads, lace, sequins, or other embellishments, should be handled with appropriate care.

Customers are advised to check the fabric type, listed dimensions, colour, and washing or care instructions before purchasing.

A significant missing embellishment, substantial fabric damage, or material difference from the confirmed description may constitute a product issue rather than an acceptable variation.

6. Fabric, Dress Material and Unstitched Clothing Disclaimer

Divine Drape may offer fabrics and dress materials as part of its women’s clothing collections, including Three-Piece Dress Sets and Four-Piece Collections.

The following conditions apply to relevant fabric-based products.

6.1 Fabric Texture and Material Differences

The texture, weight, opacity, softness, drape, and surface finish of a fabric may vary depending on its actual composition, weave, manufacturing process, and finishing.

A product photograph cannot fully communicate every tactile characteristic of physical fabric.

Customers should therefore review the listed material composition and specifications before placing an order.

6.2 Printed and Embroidered Fabrics

Printed, dyed, embroidered, or embellished fabrics may occasionally show small differences in decorative alignment or pattern positioning consistent with their production method.

Where applicable, the placement of motifs may differ slightly depending on the cutting or layout of the fabric.

These variations must not substantially change the advertised design or misrepresent the product.

6.3 Unstitched Fabrics and Measurements

For unstitched dress materials, customers should verify:

  • Fabric length and width.

  • Number of pieces included.

  • Fabric composition.

  • Printed or embroidered sections.

  • Whether lining or other accessories are included.

  • Whether the product is stitched, semi-stitched, or unstitched.

Unless expressly stated otherwise, stitching, tailoring, lining, and additional accessories are not included merely because they appear in a styled photograph.

Once a fabric has been cut, stitched, altered, or otherwise modified, an ordinary preference-based return may be restricted under the applicable policy.

This does not remove statutory rights relating to defective, incorrect, or materially misdescribed products.

7. Handbags, Purses, Clutches and Fashion Accessories Disclaimer

Divine Drape offers women’s fashion accessories through its Bags and Purses Collection, including Women’s Handbags and Party Clutch Bags.

Product appearance and characteristics may vary slightly depending on the material, manufacturing process, design, and packaging.

7.1 Material and Surface Finish

Bags and clutches may be produced using different materials, including synthetic leather, PU leather, textile, canvas, and other materials specified in the relevant product descriptions.

Customers should rely on the actual product specifications rather than assuming that all products described as premium, leather-look, or textured are made from genuine leather.

A product advertised as genuine leather must correspond to that description.

Minor variations in surface grain, texture, sheen, and finish may occur where consistent with the stated material.

7.2 Hardware and Decorative Accessories

Metallic zippers, buckles, clasps, chains, handles, locks, and decorative embellishments may appear slightly different under varying lighting conditions.

Small differences in metallic reflections or decorative positioning may occur.

However, broken closures, defective zippers, damaged straps, missing advertised accessories, or other significant manufacturing defects are not considered acceptable normal variations.

7.3 Bag Shape and Dimensions

Certain handbags and clutches may appear fuller or more structured in product photographs because of display stuffing or styling.

The actual shape may vary slightly when the product is empty or after transportation.

Minor manufacturing tolerances may apply to measurements. However, substantial discrepancies from the published dimensions will be reviewed as potential specification errors.

Customers are advised to verify the listed bag dimensions and capacity before purchasing, particularly when selecting bags for laptops, tablets, phones, or other specific items.

7.4 Party Clutches and Embellished Bags

Party clutches and evening bags may contain decorative beads, crystals, rhinestones, chains, metallic clasps, or other delicate components.

Such products should be handled carefully to avoid unnecessary pressure, scratches, or damage.

Decorative materials may reflect light differently in person compared with their online photographs.

Products should not be assumed to be waterproof, scratch-resistant, or suitable for carrying heavy items unless specifically described as such.

8. Product Measurements, Accessories and Presentation

All listed measurements, sizes, and product specifications are provided to help customers make informed purchasing decisions.

Minor measurement tolerances may occur where reasonably associated with the relevant manufacturing process.

Product photographs may include models, display props, jewellery, accessories, or other styling elements for presentation purposes.

Only the products and accessories expressly stated as included in the product description or confirmed order form part of the purchase.

For example, a blouse piece, lining, detachable bag strap, decorative charm, or matching accessory is included only where specified.

We recommend reviewing the complete product description and selected variations before confirming an order.

9. Fabric Care and Product Maintenance

Different materials require different care practices.

Customers should follow any care instructions provided with the product or on its label.

Depending on the material, appropriate care may include:

  • Gentle handwashing or professional dry cleaning.

  • Avoiding harsh detergents, bleach, and excessive soaking.

  • Washing colours separately where colour transfer is possible.

  • Avoiding excessive heat or unsuitable ironing methods.

  • Storing delicate sarees, dupattas, and embellished fabrics carefully.

  • Protecting handbags and clutches from prolonged moisture, extreme heat, and unnecessary pressure.

  • Cleaning synthetic and genuine leather products only with methods appropriate to their actual material.

Some fabrics may experience shrinkage, colour release, creasing, or texture changes depending on their composition and treatment.

These characteristics vary by product and should not be assumed to apply equally to every fabric.

Damage resulting from use or care contrary to the applicable product instructions may affect eligibility for ordinary returns or exchanges, subject to applicable law.

10. Product Availability and Stock Information

All products displayed on Divine Drape are subject to availability.

Some sarees, handmade products, special collections, handbags, and accessories may have limited stock or may not be restocked once sold out.

Although we make reasonable efforts to keep inventory information updated, occasional stock discrepancies may occur.

If a confirmed order cannot be fulfilled, we will contact the customer regarding the available resolution, including any refund required by applicable law.

Customers may explore currently listed products through our Online Shop.

11. Product Pricing and Displayed Information

All product prices on our website are displayed in Bangladeshi Taka (BDT), unless otherwise stated.

Prices, applicable taxes, delivery charges, and promotional discounts will be communicated or displayed during the purchasing process.

Divine Drape may update prices to reflect changes in costs, promotions, or other legitimate commercial circumstances.

In the event of an obvious technical or typographical pricing error, we may contact the customer to explain the issue and determine the appropriate resolution in accordance with applicable law.

Confirmed orders and payments will be handled fairly, and any refund legally due will be processed under our Refund Policy.

12. Order Placement and Confirmation

Customers may place orders through the Divine Drape website using the available ordering options.

After receiving an order, our customer support team may contact the customer through phone, SMS, email, or another appropriate channel for verification.

Order processing and dispatch may depend on successful verification.

Divine Drape may decline or cancel an order for legitimate reasons, including unavailable products, incomplete customer information, verified pricing errors, suspected fraudulent activity, or circumstances preventing fulfilment.

Where payment has already been collected for a cancelled order, the applicable refund will be arranged according to our refund policy and applicable law.

13. Payment Methods and Cash on Delivery

Divine Drape may offer Cash on Delivery (COD) and other supported payment methods depending on product eligibility, delivery location, and available payment facilities.

Cash on Delivery

Customers choosing COD must provide accurate contact information and a serviceable delivery address.

The applicable order amount must be paid in accordance with the confirmed payment instructions.

Advance Payment

Certain orders or promotional offers may require advance payment.

Advance-payment orders will be processed after successful payment verification.

Customers should use only the official payment options and verified payment instructions communicated by Divine Drape.

Refunds or reversals relating to approved cancellations, unavailable products, or other eligible situations will be handled according to our published policies and applicable Bangladesh law.

14. Order Cancellation Policy

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may not be possible through the ordinary order-cancellation process.

Where applicable, subsequent requests will be handled under our relevant delivery, return, exchange, and refund policies.

We encourage customers to contact Divine Drape Customer Support promptly if they need to change or cancel an order.

15. Delivery and Shipping Policy in Bangladesh

Divine Drape delivers eligible products to serviceable locations across Bangladesh through designated delivery partners.

Our published standard delivery estimate is 3–7 business days after order confirmation.

Actual delivery times may depend on:

  • Delivery destination.

  • Product availability.

  • Courier operations.

  • Weather and transportation conditions.

  • Public holidays.

  • Order volume and unforeseen circumstances.

Delivery charges may vary by location and order requirements. Applicable charges will be displayed or communicated before order confirmation.

Customers are responsible for providing a complete delivery address and reachable telephone number.

For details about shipping coverage, delivery times, applicable charges, and failed deliveries, please review our Delivery Policy.

16. Return and Exchange Policy

At Divine Drape, we are committed to handling genuine customer concerns fairly and transparently.

Return and exchange requests are reviewed under our Return / Exchange Policy.

Products should generally remain:

  • Unused and unworn.

  • Unwashed and unaltered.

  • In their original condition.

  • Accompanied by relevant order information.

  • Complete with applicable accessories and original packaging where required.

Eligibility depends on the product category, circumstances, and applicable consumer rights.

Minor variations consistent with an accurately described product’s natural or manufacturing characteristics do not automatically qualify as defects.

However, customers may request a review where merchandise arrives damaged, defective, incorrect, incomplete, or materially inconsistent with the confirmed description.

17. Non-Returnable and Non-Exchangeable Products

Certain products may be subject to return or exchange restrictions where permitted by applicable law.

Examples may include:

  • Fabrics that have been cut, stitched, or altered after delivery.

  • Clothing that has been worn, washed, or damaged through customer use.

  • Bags and accessories damaged or modified after delivery.

  • Products sold under clearly disclosed special conditions, where lawful.

  • Other products subject to valid, product-specific restrictions.

A change of mind alone does not automatically qualify a purchase for a return or exchange.

No restriction in these Terms & Conditions is intended to eliminate mandatory customer rights regarding damaged, defective, incorrect, or materially misdescribed products.

18. Damaged, Defective, Incorrect or Misdescribed Products

If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from the confirmed specifications, please notify Divine Drape as soon as reasonably possible.

This includes situations involving:

  • A saree with significant damage or a materially incorrect advertised fabric composition.

  • A dupatta with substantial damage or missing advertised components.

  • Fabric materially different from the confirmed description.

  • An incomplete three-piece or four-piece dress set.

  • A handbag with a defective zip, damaged strap, or missing stated accessory.

  • A party clutch with a broken clasp or significant manufacturing damage.

  • A product differing materially from the ordered colour, dimensions, design, or variant.

To assist with verification, we may request an order number, photographs, supporting product information, or a video where useful and available.

An unboxing video may help document an issue but is not automatically mandatory for every valid complaint.

We will review the matter and communicate an appropriate resolution, such as replacement, exchange, refund, or another remedy consistent with our policies and applicable law.

19. Refund Policy

Eligible refunds are processed according to Divine Drape’s published Refund Policy.

Refund eligibility may arise from approved returns, order cancellations, unavailable products, or verified product issues.

Where a refund is approved, the applicable method and processing period depend on the payment method, circumstances, payment provider, and any mandatory legal requirements.

For eligible returned products, our published standard processing target is 5–7 working days after receipt, inspection, and approval, subject to applicable law.

Where a shorter or otherwise mandatory refund deadline applies, that legal requirement takes precedence.

Customers should review the complete Refund Policy for details about payment methods, Cash on Delivery refunds, delivery charges, deductions, and refund assistance.

20. Promotional Offers, Discounts and Special Sales

Divine Drape may occasionally offer discounts, special campaigns, seasonal collections, or limited-time promotions.

Such offers may be subject to specific eligibility requirements, promotional periods, stock availability, and disclosed conditions.

Unless expressly stated otherwise, customers should not assume that multiple discounts can be combined.

Divine Drape may correct promotional errors or modify future offers where necessary, subject to applicable law and rights arising under confirmed transactions.

21. Membership Card and Loyalty Benefits

Divine Drape offers a membership programme with defined shopping privileges and discounts.

Membership eligibility, discount rates, promotional benefits, and related conditions are described on our Divine Drape Membership Programme page.

Membership benefits are subject to the applicable programme terms.

Where membership benefits or promotional conditions change, the applicable terms and any customer rights already established will be respected.

22. Customer Responsibilities

Customers are responsible for reviewing their selected products and providing accurate order information.

This includes:

  • Full name.

  • Active contact number.

  • Complete delivery address.

  • Correct product selection and variations.

  • Accurate payment information where required.

Customers should inspect the delivered merchandise reasonably promptly and inform our customer service team if any issue is identified.

Providing complete order details and supporting information helps us resolve concerns efficiently.

23. Intellectual Property and Website Content

All original Divine Drape website content, including our brand identity, logos, graphics, original photographs, written descriptions, designs, videos, and promotional materials, belongs to Divine Drape or the relevant rights holders.

Unauthorized reproduction, distribution, commercial exploitation, or modification of protected content is prohibited except where permitted by law or expressly authorized by the relevant rights holder.

24. Website Availability and Third-Party Services

Divine Drape makes reasonable efforts to maintain website functionality and service availability.

Occasional interruptions may occur because of maintenance, technical issues, server problems, connectivity failures, or circumstances outside our reasonable control.

Our website may use third-party service providers for payments, hosting, communications, delivery, and other operational functions.

Such services may be subject to their applicable terms and policies.

Divine Drape remains responsible for its own obligations under applicable law.

25. Privacy and Customer Information

We collect and process customer information as necessary to handle orders, verify payments, arrange deliveries, provide customer support, and operate our services.

Personal information is handled in accordance with our Privacy Policy and applicable law.

Customers are encouraged to review the Privacy Policy to understand how information is collected, used, and protected.

26. Limitation of Liability and Consumer Rights

Divine Drape makes reasonable efforts to provide accurate product information and dependable customer service.

We do not guarantee uninterrupted website operation or an exact colour match between physical products and every digital display.

Subject to applicable law, we are not responsible for delays or service interruptions caused by circumstances beyond our reasonable control, except where liability cannot lawfully be excluded.

Nothing in these Terms & Conditions excludes or limits any statutory consumer right, refund entitlement, or liability that cannot lawfully be excluded under Bangladesh law.

27. Amendments to Terms & Conditions

Divine Drape may update these Terms & Conditions to reflect changes in business operations, website features, product offerings, policies, or applicable legal requirements.

Updated terms will be published on this website with a revised effective date where appropriate.

Updates will not retrospectively remove rights or obligations that must be preserved under applicable law.

We encourage customers to review this page periodically.

28. Governing Law and Jurisdiction

These Terms & Conditions are governed by the applicable laws of Bangladesh.

Any dispute arising from website use, purchases, payments, deliveries, returns, refunds, or related transactions will be addressed according to the relevant laws and the jurisdiction of competent authorities or courts in Bangladesh.

29. Business Information

Business Name: Divine Drape

Head Office:
Mirpur-6, Block-A, Lane-4, House-13, Dhaka, Bangladesh

Bogura Outlet:
Uposohor Main Road, Bogura, Bangladesh

Trade License Issuing Authority: Bogra Pourashava, Bogura, Bangladesh

Trade License Number: 28913

30. Contact Divine Drape

For questions about these Terms & Conditions, product specifications, saree or fabric colour variations, handbag details, orders, delivery, returns, or refunds, please contact us.

Customer Service Hotline: +880 9638-061786

Bogura Outlet: +880 1721-303281

Mirpur Office: +880 1786-708391

Email: info@divinedrapebd.com

Website: www.divinedrapebd.com

Customer Support: Contact Divine Drape

Our Commitment to Transparent Online Shopping

At Divine Drape Bangladesh, we believe that a good shopping experience begins with accurate product information, fair policies, and clear communication.

Whether you are exploring traditional Jamdani sarees, elegant dupattas, stylish dress materials, everyday handbags, or statement party clutches, we want you to understand the product’s characteristics before making a purchase.

We value the individuality of handcrafted textiles and the distinctive details of fashion accessories while remaining committed to addressing genuine product defects, incorrect deliveries, and material discrepancies fairly.

Divine Drape — Your Style, Your Choice.

By using our website or completing a purchase, you acknowledge these Terms & Conditions, subject to your applicable statutory rights.