Delivery Policy - Divine Drape

Effective Date: October 2026

At Divine Drape, we are committed to delivering your fashion and lifestyle products safely and within the expected delivery time. This Delivery Policy explains our delivery process, estimated delivery time, delivery charges, and other important information for orders placed through our website.

1. Delivery Coverage

Divine Drape currently delivers products to available locations across Bangladesh through our designated delivery partners.

Delivery availability may depend on the customer’s location, product availability, and the service coverage of our delivery partners.

2. Estimated Delivery Time

Our standard delivery time is:

3–7 business days from the date of order confirmation.

Delivery time may vary depending on:

Delivery location
Product availability
Order volume
Public holidays
Weather conditions
Transportation conditions
Unexpected circumstances

Orders delivered to locations outside major cities may require additional delivery time.

3. Order Confirmation

After placing an order, our team may contact you by phone, SMS, email, or other available communication channels to verify your order.

Your order will be considered confirmed after successful verification.

Please make sure that your phone number and delivery address are correct to avoid unnecessary delivery delays.

4. Delivery Charges

Applicable delivery charges will be displayed or communicated during the ordering process.

Delivery charges may vary depending on:

Delivery location
Order type
Product size or weight
Promotional offers

Any applicable delivery charge will be communicated before order confirmation.

5. Delivery Address

Customers are responsible for providing accurate delivery information, including:

Full name
Mobile number
Complete delivery address
Area or locality
District
Any additional delivery instructions

Divine Drape will not be responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

6. Receiving Your Order

Customers are requested to remain available at the provided delivery address when the delivery partner contacts them.

Before accepting the package, customers are encouraged to check the package condition where applicable.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

For more information, please review our Return / Exchange Policy.

7. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and products.

For COD orders, customers are required to pay the applicable order amount to the delivery partner upon receiving the package.

COD availability may depend on location, product, and other applicable conditions.

8. Delivery Delays

Although we aim to deliver orders within the estimated delivery period, delays may occur due to circumstances beyond our reasonable control, including: